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Call center success : melayani pelanggan secara profesional melalui call center

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Memenangkan negosiasi bisnis internasional

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Communicating effectively in English : oral communication for non-native speakers

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Business communication : from process to product

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The Five minute interview

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Building active listening skills

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Debrett's correct form

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Business in english : a communicative skills approach

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Collins business secrets: Negotiating

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Manager's handbook : everthing you need to know about how business and management work

Manager's handbook : everthing you need to know about how business and management work

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Business confidence : unleash the power of your personal space

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Managing people

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How to read a client from across the room : win more business with the proven character code system to decode verbal & nonverbal communication

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Call center : call center handbook mengupas tuntas layanan pelanggan

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Bigwig briefs : the art of deal making - leading deal makers reveal the secrets to negotiating, leveraging your position and inking deals

Bigwig briefs : the art of deal making - leading deal makers reveal the secrets to negotiating, leveraging your position and inking deals

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Business etiquette for dummies

Business etiquette for dummies

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Seni kreatif lobi & negosiasi : merancang kiat-kiat sukses lobi dan negosiasi untuk segala kepentingan anda (dari Bisnis, Karir, hingga Politik)

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Enhancing your executive edge

Enhancing your executive edge

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Collins business secrets: Communication

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