4 1 50 Gill, James O. Primary Author Herawaty, Eka Translator Herawati, Poppy Editor mixed material 9789794421154 Jakarta Penerbit PPM 2008 Cepat_%26_Mudah_Analisis_Keuangan.jpg.jpg Ramelan Primary Author Herawati, Poppy Additional Author mixed material 979442143X Jakarta Penerbit PPM 2005 panduan_lengkap_menulis_.jpg.jpg panduan menciptakan pelayanan bermutu Gerson, Richard F. Primary Author Herawati, Poppy Additional Author Widyaningrum, Hesti Additional Author mixed material 9794421081 Jakarta Penerbit PPM 2001; 2004 cara untuk mencapai customer focus Cook, Sarah Primary Author Herawati, Poppy Additional Author Risalah, Kemas Achmad Faizal Additional Author mixed material 9794421677 Jakarta Penerbit PPM 2004