APA Style
Desatnick, Robert L.. (1987).
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization .
London:
Jossey-Bass.
Chicago Style
Desatnick, Robert L..
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
London:
Jossey-Bass,
1987.
Printed Material.
MLA Style
Desatnick, Robert L..
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
London:
Jossey-Bass,
1987.
Printed Material.
Turabian Style
Desatnick, Robert L..
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
London:
Jossey-Bass,
1987.
Printed Material.