APA Style

Stone, Merlin, Thomson, Anna, Wheeler, Chris, Suharsono. (1994). Manajemen pelanggan melalui telepon . Jakarta: Pustaka Binaman Pressindo.

Chicago Style

Stone, Merlin, Thomson, Anna, Wheeler, Chris, Suharsono. Manajemen pelanggan melalui telepon. Jakarta: Pustaka Binaman Pressindo, 1994. Printed Material.

MLA Style

Stone, Merlin, Thomson, Anna, Wheeler, Chris, Suharsono. Manajemen pelanggan melalui telepon. Jakarta: Pustaka Binaman Pressindo, 1994. Printed Material.

Turabian Style

Stone, Merlin, Thomson, Anna, Wheeler, Chris, Suharsono. Manajemen pelanggan melalui telepon. Jakarta: Pustaka Binaman Pressindo, 1994. Printed Material.