what every business must do to dominate the decade Hammer, Michael Primary Author mixed material bibliography New York Crown Business 2001 en English

Printed Material

xv, 269 p. : index ; 24 cm. It's time for business to get serious again. The 90s are over, and with them the time for frivolous ideas: that the Internet changes everything, that entrepreneurship is the answer, that success is easy. Tough times - that is, normal times - are back. Money is tight, competition is intense and customers are more demanding than ever. The Agenda offers no silver bullets or empty slogans. Its principles are neither theoretical nor abstract: they concentrate on the nuts and bolts of an enterprise, the mechanics of business that determine how well a company performs. The Agenda offers serious ideas for serious people, concrete guidelines that show managers how to rethink every aspect of a business and reshape it for the imperatives of the customer economy. Any company - large or small, manufacturing or service, high tech or low tech - can apply these principles. (c) Copyright 2002, The HW Wilson Company Corporate Strategy Organizational change Competition Organizational effectiveness Consumer satisfaction AD/LQA 0609609661 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen AD/LQA Ham 31186 General (General) AD/LQA Ham 51cl95MhI6L._SX337_BO1%252C204%252C203%252C200_.jpg.jpg 10891 2002-06-27 00:00:00 2020-01-21 14:20:40 machine generated