Providing the tools and systems required for leading a "measurement managed" HR architecture, this important book heralds the emergence of human resources as a strategic powerhouse in today's organizations.

Three experts in the field outline a powerful measurement system that highlights the indisputable role HR can play as both a prime source of sustainable competitive advantage and a key driver of value creation. They draw from an ongoing study of nearly 3,000 firms to outline a seven-step process they call an HR Scorecard, specifically designed to embed human resources systems within a firm’s overall strategy and manage the HR architecture as a strategic asset. Building on the proven Balanced Scorecard model, they also show how to link HR’s results to measures-such as profitability and shareholder value-that line managers and senior executives will understand and respect.

The authors argue that human resources’s strategic role begins with designing an HR architecture-the HR function, the HR system, and strategic employee behaviors-that relentlessly emphasizes and reinforces the implementation of the firm’s strategy. Using compelling examples from a variety of leading companies, they explain how to develop and implement an HR Scorecard in order to both manage the HR architecture as a strategic asset, as well as measure the contribution of that asset to firm performance.


TABLE OF CONTENTS

Foreword
Preface and Acknowledgements
Chapter 1: HR as a Strategic Partner: The Measurement Challenge
Chapter 2: Clarifying and Measuring HR’s Strategic Influence: Introduction of a Seven-Step Process
Chapter 3: Creating an HR Scorecard
Chapter 4: Cost-Benefit Analyses for HR Interventions
Chapter 5: The Principles of Good Measurement
Chapter 6: Measuring HR Alignment
Chapter 7: Competencies for HR Professionals
Chapter 8: Guidelines for Implementing an HR Scorecard
Appendix: Research and Results
Notes
Index
About the Authors