APA Style

Managing to keep the customer. (1987). : San Francisco : Jossey-Bass.

Chicago Style

Managing to keep the customer. . : San Francisco : Jossey-Bass, 1987. .

MLA Style

Managing to keep the customer. . : San Francisco : Jossey-Bass, 1987. .

Turabian Style

Managing to keep the customer. : San Francisco : Jossey-Bass, 1987. .