APA Style

Desatnick, Robert L.. (1987). Managing to keep the customer . : San Francisco : Jossey-Bass.

Chicago Style

Desatnick, Robert L.. Managing to keep the customer. : San Francisco : Jossey-Bass, 1987. Printed Material.

MLA Style

Desatnick, Robert L.. Managing to keep the customer. : San Francisco : Jossey-Bass, 1987. Printed Material.

Turabian Style

Desatnick, Robert L.. Managing to keep the customer. : San Francisco : Jossey-Bass, 1987. Printed Material.