The author argues that at the heart of organizational learning lies a set of processes that can be designed, deployed, and led. He starts by describing the basic steps in every learning process - acquiring, interpreting, and applying knowledge - then examines the critical challenges facing managers at each of these stages and the various ways the challenges can be met . Drawing on decades of scholarship and a wealth of examples from a wide range of fields, the author next introduces three modes of learning - intelligence gathering, experience, and experimentation - and shows how each mode is most effective deployed. These approaches are brought to life in complete, richly detailed case studies of learning in action at organization such as Xerox, L.L. Bean, the US Army, and GE. The book concludes with a discussion on leadership role that senior executives must play to make learning a day-to-day reality in their organization