APA Style

Hinton, Tom. (1994). Customer-focused quality . Englewood Cliffs: Prentice Hall.

Chicago Style

Hinton, Tom. Customer-focused quality. Englewood Cliffs: Prentice Hall, 1994. Printed Material.

MLA Style

Hinton, Tom. Customer-focused quality. Englewood Cliffs: Prentice Hall, 1994. Printed Material.

Turabian Style

Hinton, Tom. Customer-focused quality. Englewood Cliffs: Prentice Hall, 1994. Printed Material.