Contents
Acknowledge
Introduction, by Perrin Stryker
1. Problem Solvers at Work
2. Problem Solving Under Pressure
3. The Concepts and the Methods
4. Where to Start
5. How to Specify a Problem
6. How to Analyze for Distinctions and Changes
7. Finding the Cause
8. Testing the Cause You Have Found
9. Applications on the Job
10. Decision Analysis
11. Potential Problem Analysis
Appendix: Notes on The Training Courses of Kepner-Tregoe and Assciates
Bibliography
Index