This book is a programmed text. It is also in the form of "scarmble book" which is fun to work with. You select an answer to a question and then turn to the page indicated after you answer.

It gives the supervisor a broader perspective of verbal communications and helps him understand what is happening when people talk to each other. The firs three chapters emphasize what take place in a person’s mind when he is the speaker and also when he is the listener. Subsequent chapters are work oriented and illustrate how verbal communication opens or closes doors ato understanding,

The book stresses the importance of listening to ideas and opinions, discusses how the mind works in the communications peocess, and notes the influence of role assignments. Above all else, it shows how good verbal communication leads to good supervisory decisions

CONTENTS

Chapter 1 The intent communicate
Chapter 2 The act of communication
Chapter 3 The nature of intentions
Chapter 4 Opening up communications
Chapter 5 Gateways
Chapter 6 Summary