<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
<mods version="3.3" id="15186">
 <titleInfo>
  <title>Customers.com</title>
 </titleInfo>
 <name type="Personal Name" authority="">
  <namePart>Seybold, Patricia B.</namePart>
  <role>
   <roleTerm type="text">Primary Author</roleTerm>
  </role>
 </name>
 <typeOfResource manuscript="no" collection="yes">mixed material</typeOfResource>
 <genre authority="marcgt">bibliography</genre>
 <originInfo>
  <place>
   <placeTerm type="text">New York</placeTerm>
   <publisher>Time Business</publisher>
   <dateIssued>1998</dateIssued>
  </place>
 </originInfo>
 <language>
  <languageTerm type="code">en</languageTerm>
  <languageTerm type="text">English</languageTerm>
 </language>
 <physicalDescription>
  <form authority="gmd">Printed Material</form>
  <extent>xx, 360 p. : index ; 24 cm.</extent>
 </physicalDescription>
 <note>It all starts with customers. For the past several years, Seybold has been working with electronic commerce pioneers who have made life easier for their customers by figuring out what they want and designing their Internet strategy accordingly. Seybold's guide is packed with insights on how both Fortune 500 giants and smaller companies have created e-commerce initiatives that place them well ahead of their competitors. (barnesandnoble.com)</note>
 <note type="statement of responsibility"></note>
 <subject authority="">
  <topic>Customer Service</topic>
 </subject>
 <classification>BTG/WN</classification>
 <identifier type="isbn">0812930371</identifier>
 <location>
  <physicalLocation>Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen</physicalLocation>
  <shelfLocator>BTG/WN Sey</shelfLocator>
  <holdingSimple>
   <copyInformation>
    <numerationAndChronology type="1">30065-1</numerationAndChronology>
    <sublocation>General (General)</sublocation>
    <shelfLocator>BTG/WN Sey</shelfLocator>
   </copyInformation>
  </holdingSimple>
 </location>
 <recordInfo>
  <recordIdentifier>15186</recordIdentifier>
  <recordCreationDate encoding="w3cdtf">2000-04-25 00:00:00</recordCreationDate>
  <recordChangeDate encoding="w3cdtf">2025-12-24 15:25:18</recordChangeDate>
  <recordOrigin>machine generated</recordOrigin>
 </recordInfo>
</mods>
</modsCollection>