This book takes an innovative "building block" approach to knowledge management, one of the hottest issues in management today. This structured approach results in a practical tool for analyzing the entire range of knowledge-related activities in an organization. Focused and well structured, this book helps managers better understand the many complexities of knowledge management and provides guidelines for charting a path forward.

TABLE OF CONTENTS
Preface
1 Managing Knowledge: The Challenge
2 The Company’s Knowledge Base
3 Building Blocks of Knowledge Management
4 Defining Knowledge Goals
5 Identifying Knowledge
6 Acquiring Knowledge
7 Developing Knowledge
8 Sharing and Distributing Knowledge
9 Using Knowledge
10 Preserving Knowledge
11 Measuring Knowledge
12 Incorporating Knowledge Management
13 Getting Started
14 First Experiences of Implementation
App. 1 Case Study: Making Expert Knowledge Usable: Experiences with the NOVARTIS ’Knowledge MarketPlace’
App. 2 Case Study: Knowledge in Use in Holderbank