When organizations commit resources to training or implement new policies, they want to see measurable results. Using real-life examples and step-by-step instructions, this consummately practical guide shows human resources professionals how to quantify outcomes in three major areas: performance, learning, and perceptions.
Why measure results in HRD? If HRD is to be a core organizational process, it must act like one and hold itself accountable. Assessing results, particularly bottom-line performance results, is key to gaining support from top management. And those who measure results ultimately find it a source of program improvement and innovation as well as pride and satisfaction. Results is both theoretically sound and firmly rooted in practice. The practical five-step assessment process the authors present gives readers a simple and direct journey from analysis inputs to decision outputs. This book provides the tools required for effective and efficient assessment of the outcomes resulting from development efforts in organizations.

; TABLE OF CONTENTS:; Part. 1. Assessing Results; 1. An Assessment System That Works; 2. Core Concepts of the Results Assessment System; 3. Sales Communication Case Study; 4. Planning Results Assessments; 5. Practical and Credible Assessment of Results; Part. 2. Developing Measures of Results; 6. Performance Results: Measuring System Outcomes; 7. Performance Results: Measuring Financial Outcomes; 8. Learning Results: Measuring Knowledge and Expertise Outcomes; 9. Perception Results: Measuring Participant and Stakeholder Outcomes; 10. Reporting Assessment Findings; Part. 3. Results Assessment Practices; 11. Critical Outcome Technique; 12. Auditing Program Practices and Effectiveness; 13. Certification of Core Expertise; 14. Assessing Performance Drivers: The Learning Organization, Quality Improvement, and Management Development; Part. 4. Implementing the Results Assessment System; 15. Plotting the Journey to Results Assessment; 16. Getting Started