TABLE OF CONTENTS : Living in the Workplace of the Future. Quality Today: Recognizing the Critical SHIFT. Introduction to the Starburst Model. Quality Assurance Field of Performance Practice. Problem Resolution Field of Performance Practice. Alignment and Integration Field of Performance Practice. Consumer Obsession Field of Performance Practice. Spiritual Awakening Field of Performance Practice. Skills and Knowledge Fundamental to the Starburst Model. How to Acquire the Skills and Knowledge. COMPASS: Leadership Behaviors in the Starburst Model. How to Use the Starburst Model in Your Organization. Supporting the Organization's Performance Practices. Enacting Your Career: Thriving in CHAOS. Consulting: Becoming an External GUIDE. Developing a Personal Action Plan.