mixed material bibliography London McGraw-Hill 1995

xvi, 152 p. : app., index ; 24 cm. CONTENTS 1. Setting the scene The history of assertiveness The 1960s The 1970s The 1980s The 1990s Summary References 2. What assertiveness is Definition Learning to be assertive Why bother with assertiveness? The five ingredients An assertive voice Body langguage and space Summary References 3. The need for assertiveness in training Changes in society Changes in organizations The relationship between organizations and the outside world Changes in styles of management and leadership Changes in styles of one-to-one communications Moving from training to development Case studies -- organizations o The Macro Group o The Woolwich Building Society o Littlewoods Home Shopping Division o BBC Network Television Summary References 4. The assertive trainer Your objectives The benefits The criteria Self-assessment questionnaire The hurdles The assertive trainer’s role Assumptions Case studies o Jane Beck o Christine Baines o Colin Russell o Barbara Peel o Nicky Stevenson o Mairi Macleod Summary 5. Training assetively The assertive ground rules for training Designing training assertively Publicity material The physical setting Delivering training assertively Dealing assertively with situations which trainers face Summary References 6. Assertiveness courses Further design considerations Publicity about assertiveness The trainer as role model Case studies o Pete Hodgson o Stella Wiseman o Alison Hustwitt o Simon Templar o Lorraine Chimes Summary References 7. Assertiveness in evaluation Why assertiveness is important in evaluation Who evaluates training Applying the five ingredients to evaluation Trainers receiving feedback Using assertive questions and questionnaires in evaluation Summary References FC 79 0077090772 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FC 79 Wil 15450 1995-11-30 00:00:00 2008-06-27 00:00:00 machine generated