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Advanced SearchOne size fits one
We find ourselves in a highly personalized, customer-driven environment where now "one size fits one." The only business objective that makes any sense is a long-term relationship with each profitable customer. One Size Fits One: Building Relationships One Customer and One Employee at a Time received critical acclaim from the business press and the endorsement of top CEOs by laying out the ten rules for what customers want - in their own blunt words - and showing how your company can begin to develop the personalized relationships necessary to build loyalty. This updated Second Edition places a much stronger emphasis on distributed leadership throughout an organization, which is needed to build enduring customer relationships. It presents the organizational structure you need to support such a distributed leadership, thereby creating greater customer/employee relationships and a better, stronger company. (text from the publisher)
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Informasi Detil
Judul Seri |
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No. Panggil |
BDB Hei
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Penerbit | John Wiley & Sons : New York., 1999 |
Deskripsi Fisik |
xiii, 321 p. : epilogue, index ; 24 cm.
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Bahasa | |
ISBN/ISSN |
0-471-33167-8
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Klasifikasi |
BDB
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Tipe Isi |
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Tipe Media |
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Tipe Pembawa |
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Edisi |
2nd ed.
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Subyek |
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Info Detil Spesifik |
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Pernyataan Tanggungjawab |
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Versi lain/terkait
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