APA Style

Dutka, Alan. (1994). AMA handbook for customer satisfaction . Lincolnwood: NTC.

Chicago Style

Dutka, Alan. AMA handbook for customer satisfaction. Lincolnwood: NTC, 1994. Printed Material.

MLA Style

Dutka, Alan. AMA handbook for customer satisfaction. Lincolnwood: NTC, 1994. Printed Material.

Turabian Style

Dutka, Alan. AMA handbook for customer satisfaction. Lincolnwood: NTC, 1994. Printed Material.