Originally used simply to save money, outsourcing is now expected to contribute significantly to an organization's efforts toward higher quality, increased efficiency, greater value, and consistent customer fulfillment and satisfaction. However, outsourcing can also result in a loss of control and in-house expertise. This book closely examines all of these issues, helps companies make informed decisions about whether and what to outsource, and advises senior managers on how to ensure peak performance, both in- and out-of-house. (text from the publisher)