Seven power strategies for building customer loyalty

Seven power strategies for building customer loyalty Timm, Paul R. Primary Author mixed material bibliography New York Amacom 2001 en English xiii, 224 p. : figs., notes, index ; 24 cm. Contending that building customer loyalty requires common sense, a big-picture focus, and ongoing attention to details, Timm (organizational leadership and strategy, Brigham Young U.) presents seven strategies that integrate customer service into every aspect of an organization. Includes abundant worksheets and activities. Annotation c. Book News, Inc., Portland, OR (booknews.com) Customer loyalty BZT/AD 081440569X Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen BZT/AD Tim 30799 General (General) BZT/AD Tim 15674 2001-09-10 00:00:00 2026-01-05 11:38:40 machine generated