APA Style

Brow, Standley A.. (2000). Customer relationship management : a strategic imperative in the world of e-business . Canada: John Wiley & Sons.

Chicago Style

Brow, Standley A.. Customer relationship management : a strategic imperative in the world of e-business. Canada: John Wiley & Sons, 2000. Printed Material.

MLA Style

Brow, Standley A.. Customer relationship management : a strategic imperative in the world of e-business. Canada: John Wiley & Sons, 2000. Printed Material.

Turabian Style

Brow, Standley A.. Customer relationship management : a strategic imperative in the world of e-business. Canada: John Wiley & Sons, 2000. Printed Material.