This book identifies all the relevant managerial pieces and illustrates how they work together to form a complete system called "big picture" - one that enables any manager to achieve exceptional, off-the-charts results on a regular basis. With people and motivation the driving forces behind the X-factor, this groundbreaking book shows you how to:
a. Implement the PRAM model - plans, relationships, agreements, and maintenance - in your company
b. Execute the four steps for putting together a plan to tame the X-factor c. Create opportunities for people to satisfy their need for meaning at work
d. Attract loyal customers who are exited about doing business with you, are willing to wait in line, and gladly pay minimum prices, etc.