Designed from the perspective of program managers, this book uses a “how-to” approach in examining the basic techniques and practices of human resource/personnel management. Each technique/practice is set within a strategic framework focusing on achieving organizational goals, and corresponds to exercises that provide action learning, hands-on experience for readers. Chapter topics cover organization of personnel function, planning, motivation, compensation, benefits, position management, staffing, designing appraisal systems, performance appraisal, training and development, employee rights, and labor relations. For first-line supervisors, and other individuals working in the area of Personnel Administration and Human Resources Management.


TABLE OF CONTENTS

Preface
Ch. 1 Organization of the Personnel Function
Strategic Human Resource Management
Public versus Private Differences
Protection versus Efficiency
The Organization and Personnel Management
Ch. 2 Planning
Strategic Planning
Implementation
Evaluation
Ch. 3 Motivation and Productivity
Content Theories
Process Theories
Cognitive Realities and Productivity
Communications
Ch. 4 Position Management
Career Systems
Job Analysis
Job Evaluation
Ch. 5 Staffing
Recruitment and Retention
Testing
Selection
Ch. 6 Compensation
Strategic Pay
Pay Structure
Pay Policies
Benefits
Health Care
Retirement and Pensions
Other Rewards
Communication
Ch. 7 Performance Appraisal
Designing Appraisal Systems
Subjective Techniques
Interpersonal Comparison Techniques
Objective Techniques
Appraisal Error
Ch. 8 Training and Development
Managing Training and Development Operations
Methods of Training and Development
Ch. 9 Employee Rights
Grievance and Discipline
Job Rights
Personal Rights
Civil Society
Ch. 10 Labor Relations and Negotiations
Unions
Conflict Resolution
Exercise 1 Job Analysis
Exercise 2 Job Evaluation
Exercise 3 Strategic Planning (Brainstorming)
Exercise 4 Human Resource Planning (Cutback Management)
Exercise 5 Hiring
Exercise 6 Performance Appraisal
Exercise 7 Negotiation (Collective Bargaining)
References
Index