Karlof, Bengt Primary Author mixed material bibliography Chichester John Wiley & Sons 2001 en English

Printed Material

ix, 230 p. : epilogue, refs., index ; 24 cm. Further to the success of Bencharking - A Signpost to Excellence in Quality & Productivity, this latest book creates a new concept, 'Benchlearning'. Building from an established level of understanding, this innovative new approach combines the practical technique of benchmarking with the more topical ideas of knowledge management and organisational learning. By so doing, the authors show that it is possible to move on from pure comparison to benefit from the knowledge and experience of others and create a real learning organisation. Examples from a range of organisations including Ericsson, show how to minitor efficiency, provide inspiration for a development drive, and illustrate how to influence people’s attitudes. Learning from other people’s experience, in combination with the principles of organisational learning, is critical for successful organisational development. Benchlearning principles can be applied to almost any group or company to promote a win-win-win situation: employees performance improves as they learn to develop, customers gain more value and choice, and owners benefit from a more competitive organisation. (from the publisher) Operations Management Knowledge Management Case Studies Organizational development Organizational effectiveness Benchmarking Organizational learning LXMM/CA 0470842008 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen LXMM/CA Kar 31346 General LXMM/CA Kar Benchlearning_-_9780470842003.jpg.jpg 16019 2002-11-22 00:00:00 2021-08-05 07:27:02 machine generated