measuring the return on investment Phillips, Jack J. Primary Author Phillips, P. Pulliam Additional Author Stone, Ron D. Additional Author mixed material bibliography Boston Butterworth-Heinemann 2001 en English

Printed Material

xviii, 518 p. : figs., index ; 24 cm. The Human Resources Scorecard: measuring the return on investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programs: o Reaction to, or satisfaction with, the HR program taken from those involved in the program o Changes in skills and knowledge necessary to make the program work o Application and utilization of the HR program as it is implemented in the organization o Business impact directly related to the HR program o The Return on Investment as the monetary benefits are compared to the program’s costs o Intangible benefits (non-monetary) related to the program TABLE OF CONTENTS Preface Acknowledgments Part. I The Need for ROI in Human Resources Ch. 1 The Business Case for ROI Ch. 2 Initial Analysis and Planning Part. II The ROI Process, Step-by-Step Ch. 3 Collecting Data During HR Program Implementation Ch. 4 Collecting Data After HR Program Implementation Ch. 5 Isolating the Effects of an HR Program Ch. 6 Converting Data to Monetary Value Ch. 7 Monitoring the Cost of Human Resource Programs Ch. 8 Calculating the Actual Return on Investment Ch. 9 Identifying Intangible Measures Ch. 10 Communicating Results Part. III Important Issues with ROI Implementation Ch. 11 Forecasting the ROI Ch. 12 Implementation Issues Part. IV Case Applications Ch. 13 Sexual Harassment Prevention (Healthcare Inc.) Ch. 14 Competency-Based Pay System (National Crushed Stone Company) Ch. 15 Absenteeism Reduction Program (Metro Transit Authority) Ch. 16 Stress Management (Midwest Electric Inc.) Ch. 17 Safety Incentive Program (National Steel) Ch. 18 Executive Leadership Development (Imperial National Bank) Ch. 19 Technology-Based Learning (United Petroleum International) Index Strategic Management Balanced Scorecard Industrial enterprises Case Studies Cost accounting Human resources management Cost effectiveness Return on investment Organizational effectiveness Performance measurement Human capital Manpower planning Probability Accountability FA/LQA/ADBE 79 0877193673 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FA/LQA/ADBE 79 Phi 31478 Short Loan (Short Loan) FA/LQA/ADBE 79 Phi 16021 2002-12-30 00:00:00 2025-10-07 09:40:14 machine generated