The Human Resources Scorecard: measuring the return on investment is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programs:
o Reaction to, or satisfaction with, the HR program taken from those involved in the program
o Changes in skills and knowledge necessary to make the program work
o Application and utilization of the HR program as it is implemented in the organization
o Business impact directly related to the HR program
o The Return on Investment as the monetary benefits are compared to the program’s costs
o Intangible benefits (non-monetary) related to the program


TABLE OF CONTENTS

Preface
Acknowledgments

Part. I The Need for ROI in Human Resources
Ch. 1 The Business Case for ROI
Ch. 2 Initial Analysis and Planning

Part. II The ROI Process, Step-by-Step
Ch. 3 Collecting Data During HR Program Implementation
Ch. 4 Collecting Data After HR Program Implementation
Ch. 5 Isolating the Effects of an HR Program
Ch. 6 Converting Data to Monetary Value
Ch. 7 Monitoring the Cost of Human Resource Programs
Ch. 8 Calculating the Actual Return on Investment
Ch. 9 Identifying Intangible Measures
Ch. 10 Communicating Results

Part. III Important Issues with ROI Implementation
Ch. 11 Forecasting the ROI
Ch. 12 Implementation Issues

Part. IV Case Applications
Ch. 13 Sexual Harassment Prevention (Healthcare Inc.)
Ch. 14 Competency-Based Pay System (National Crushed Stone Company)
Ch. 15 Absenteeism Reduction Program (Metro Transit Authority)
Ch. 16 Stress Management (Midwest Electric Inc.)
Ch. 17 Safety Incentive Program (National Steel)
Ch. 18 Executive Leadership Development (Imperial National Bank)
Ch. 19 Technology-Based Learning (United Petroleum International)
Index