ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants.Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate. The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it. Using an innovative approach, ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management shows you how to resolve these issues.


TABLE OF CONTENTS

Preface
Dedication
About the Author
Acknowledgment
Introduction

The Training Metrics
The Quality System Manual
The Quality Operating Procedures
The Forms
Conversion Methods
Controlling Flow-down requirements
Steps to follow when making changes ...
Changing the Training Metrics to become the Quality Operating Procedure for your quality system
Book Summary

Bk. Sect. 1 -- Training Metrics
Training Metrics QOP 001 - Contract Review
Training Metrics QOP 002 - Control of Document and Data
Training Metrics QOP 003 - Control of Purchases
Training Metrics QOP 004 - Control of Cust. Supplied Products
Training Metrics QOP 005 - Product Identification and Traceability
Training Metrics QOP 006 - Inspection and Test Control
Training Metrics QOP 007 - Control of Inspection, Measuring, and Test Equipment
Training Metrics QOP 008 - Control of Inspection and Test Status
Training Metrics QOP 009 - Control of Nonconforming Products
Training Metrics QOP 010 - Internal Quality Audits
Training Metrics QOP 011 - Management Review
Training Metrics QOP 012 - Performance Standards (Put-Thru)

Bk. Sect. 2 Quality System Manual

Bk. Sect. 3 Quality Operating Procedures (QOP)
QOP 001 - Contract Review
QOP 002 - Control of Documents and Data
QOP 003 - Control of Purchases (internal)
QOP 004 - Control of Customer Supplied Product
QOP 005 - Product Identification and Traceability
QOP 006 - Inspection and Test Control
QOP 007 - Control of Insp. Measuring, and Test Equipment
QOP 008 - Control of Inspection and Test Status
QOP 009 - Control of Non-conforming Products
QOP 010 - Internal Quality Audits
QOP 011 - Management Review
QOP 012 - Performance Standard (Put-Thru)

Bk. Sect. 4 Forms Manual

App. 1 Matrix to show alignment of the QSM to ISO 9001/2000
App. 2: Book Recommendation
App. 3: Lessons Learned Sheet
App. 4: Book Summary
App. 5 New Requirements ISO 9001/2000