How can business leaders avoid being blindsided? Jim Harris has been helping organizations and leaders all over the world successfully identify and respond faster to emerging trends. In Blindsided! he brings these skills directly to you, highlighting best practices by interviewing dozens of business leaders and innovators - to get first hand insight into the processes they have successfully used. He looks in detail at case studies such as the recording industry (vs. Napster), Polaroid, Microsoft and Cisco. How were these companies blindsided and what could they have done to prevent it? He offers a unique series of tools, techniques and strategies to help business leaders identify trends earlier and more accurately predict their impact. These new tools will help leaders build consensus faster within organizations where there is conflict, chaos and confusion.

The speed of change - driven by new technology, mergers, competition coming out of left field, all mean the business landscape is more chaotic, confusing and complex than ever before. And the speed of this change is accelerating. While it took TV 10 years to attract 10 million users, it took Netscape 28 months, Hotmail 18 months and Napster only 9 months. The chances of being blindsided have never been greater. In a world where chaos is the norm, Blindsided! is a practical guide to embracing change.

TABLE OF CONTENTS

Introduction
1 Blindsided!
2 Recognition and Response
3 Laws Shaping the Future
4 1 OS Model
5 The Real-Time Enterprise
6 Customer Relationship Management
7 Break the Rules!
8 From Chaos to Order: Maximizing Opportunity and Minimizing Decision Risk
9 Strategic Scenarios: Planning and Preparing for Possibilities
10 Being and Becoming

Epilogue
Notes
Bibliography
Acknowledgements
About the author
Index