mixed material bibliography New York McGraw-Hill 2002

x, 351 p. : index ; 24 cm. This book is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including: Measuring intellectual capital and Web-based HR systems Connecting compensation to revenues and expenses Keeping management satisfied with the hiring process Assessing the value of outsourcing and call centers Measuring the effect of leadership and management development Understanding the costs of and reasons for absenteeism and turnover TABLE OF CONTENTS Preface to the Third Edition Prologue: The Long Road to Today Part. I Why Measure Human Resources 1 The New Human Resources 2 Trends in Human Resources 3 Designing a Measurement System That Works 4 If You’ve Never Measured HR Before... Part. II How to Measure Hiring and Staffing 5 Measuring Workforce Planning 6 Measuring Recruiting 7 Keeping Management (Your Customer) Satisfied with the Hiring Process Part. III How to Measure Compensation and Benefit Values 8 Compensation: Connecting It to Revenues and Expenses 9 Benefits: Measuring Plan Effectiveness Part. IV How to Measure Training and Development Values 10 e-Learning: Distance and Self-Paced Learning Measures 11 Knowledge Management: Linking with Organizational Learning 12 Leadership and Management Development: Measuring the Effect 13 Career Management: Tracking the Value 14 Organization Development: Measuring the Business Outcome Part. V How to Measure Employee Relations and Retention Programs 15 Orientation and Counseling: Measuring Connections and Cost 16 Absenteeism and Turnover: Understanding Cost and Reasons 17 Labor Relations Part. VI e-HR: Moving HR to the Web 18 Workforce Analytics: Supporting Business Decisions 19 Communication: Reporting Outcomes and Trends Part. VII How to Measure Alternative Methods’ Value 20 Outsourcing and Call Centers: Assessing the Value 21 Employee Self-Service: Gauging Effectiveness Epilogue: Where HR Goes from Here - Prospects, Problems, and Payoffs in the Twenty-First Century Index FA/AGB 0071369988 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FA/AGB Fit 16044 2003-01-27 00:00:00 2013-05-11 00:00:00 machine generated