This book is designed to help HR managers confidently measure all major personnel functions and make tough decisions. From hiring and staffing, to compensation and benefits, to training and development, to employee relations and retention programs and more, you'll see how to better measure and manage overall HR productivity and service­­confirming your role in giving your company a competitive edge. This completely updated Third Edition of a classic HR text provides a wealth of new information, including:
Measuring intellectual capital and Web-based HR systems
Connecting compensation to revenues and expenses
Keeping management satisfied with the hiring process
Assessing the value of outsourcing and call centers
Measuring the effect of leadership and management development
Understanding the costs of and reasons for absenteeism and
turnover


TABLE OF CONTENTS

Preface to the Third Edition
Prologue: The Long Road to Today

Part. I Why Measure Human Resources
1 The New Human Resources
2 Trends in Human Resources
3 Designing a Measurement System That Works
4 If You’ve Never Measured HR Before...

Part. II How to Measure Hiring and Staffing
5 Measuring Workforce Planning
6 Measuring Recruiting
7 Keeping Management (Your Customer) Satisfied with the Hiring Process

Part. III How to Measure Compensation and Benefit Values
8 Compensation: Connecting It to Revenues and Expenses
9 Benefits: Measuring Plan Effectiveness

Part. IV How to Measure Training and Development Values
10 e-Learning: Distance and Self-Paced Learning Measures
11 Knowledge Management: Linking with Organizational Learning
12 Leadership and Management Development: Measuring the Effect
13 Career Management: Tracking the Value
14 Organization Development: Measuring the Business Outcome

Part. V How to Measure Employee Relations and Retention Programs
15 Orientation and Counseling: Measuring Connections and Cost
16 Absenteeism and Turnover: Understanding Cost and Reasons
17 Labor Relations

Part. VI e-HR: Moving HR to the Web
18 Workforce Analytics: Supporting Business Decisions
19 Communication: Reporting Outcomes and Trends

Part. VII How to Measure Alternative Methods’ Value
20 Outsourcing and Call Centers: Assessing the Value
21 Employee Self-Service: Gauging Effectiveness

Epilogue: Where HR Goes from Here - Prospects, Problems, and Payoffs in the Twenty-First Century
Index