In clear step-by-step methodology, McArdle answers the three most critical questions of any training program developer: how to choose content, how to teach and deliver the materials, and how to ensure it is working. From business justification - getting management to "buy into" the training intervention - to the essential remaining steps in her six-stage model (needs assessment, design, development, implementation, and evaluation), McArdle presents a structured, systems approach to planning, preparing, conducting, and evaluating training programs. She includes an extensive trainer's toolkit, checklists, and sample forms to guide you in creating educationally sound and measurable learning programs. An extensive bibliography will guide readers to other valuable resources. (text from the publisher)