Time Manager International Additional Author mixed material bibliography Hillerod, Denmark Time Manager International 1995 en English

Printed Material

165 p. : exercises, reading list ; 30 cm. This book teaches you what it takes to provide good professional service and feel good about yourself and the people around you, both at work and at home. It also provides practical techniques and exercises on how: - to inspire your people to become totally customer led. - to encourage your people to take ownership and responsibility. - to develop and build successful long-term relationshipd with others - to interpret other people’s body-language and be more adept at using your own to create trust and loyality in relationship. - to use behaviours and attitudes that reflect the inclusive approach in your relationships with customers, colleagues and suppliers. - to manage your stress positively in stressful situatuins Organisations use this book for various purposes eg: - Change in leadership style and culture - Strengthen the competitive advantage through world-class customer service - Enhanced quality - Team buildeng - Business process re-engineering. (cited from back cover) Human resources management Personality Quality of working life FA 75 8789937236 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FA 75 Tim 29802 Restricted (Restricted) FA 75 Tim 16516 1999-11-22 00:00:00 2020-02-24 14:44:59 machine generated