This book teaches you what it takes to provide good professional service and feel good about yourself and the people around you, both at work and at home.
It also provides practical techniques and exercises on how:
- to inspire your people to become totally customer led.
- to encourage your people to take ownership and responsibility.
- to develop and build successful long-term relationshipd with others
- to interpret other people’s body-language and be more adept at using
your own to create trust and loyality in relationship.
- to use behaviours and attitudes that reflect the inclusive approach in
your relationships with customers, colleagues and suppliers.
- to manage your stress positively in stressful situatuins

Organisations use this book for various purposes eg:
- Change in leadership style and culture
- Strengthen the competitive advantage through world-class customer
service
- Enhanced quality
- Team buildeng
- Business process re-engineering.
(cited from back cover)