Everybody in organisation can use this book:
- The manager of the organisation can obation help inspire team leaders in their work of monitoring and developing team quality. The management receips tools to compare performance and quality climate in all the team of the organisation.
- The tam leaders get inspiration and concrete tools to map out and fullfil demands and expectations placed on the team and to commit everybody to the quality process and improve the quality climate in the team.
- All employees can find inspiration and help to understand their own rule in the quality process and develop personal quality and thus contribute toward developing the quality of the team.

Table of Content:
I. Inspirational part
- The three success areas
- Team efforts-Employeeship
- Benefits from this book
- The TMI quality concept
1. Development of the team quality
- The importance of team quality
- Quality standard
- Main elements of quality development
- Quality areas and quality factors
2. Reaching for the stars
- Quality areas in a restaurant
- 3-star team quality

II. Tool part
1. Star quality
- The star quality tool
Step 1: Determine quality areas and factors
Step 2: Determine a measuring method for each factor
Step 3: Define the IP-level for each factor
Step 4: Measure the AP-level each factor
Step 5: Make a quality development plan
- What is measured - is improved!

2. Quality climate
- The quality climate tool
- How to use the tool
- Compiling the results
- How the team can use the tool
- How the individual can use the tool
- How the organisation can use the tool
- Results form

3. Organisational telephone culture
- Our house rules for telephone culture
- Swicthboard quality areas and factors

4. Examples of quality areas and factors
- General quality areas and factors
- Specific quality areas and factors

5. Quality areas and key areas
- Time Manager
- Time Manager as a "Quality MAnager"

6. You as team member
- Demands on a winning team and its members
- Characteristics of a good team member
- You as team member - a self-assessment