This guide develops of results-based approach to human resources that keeps its eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to uncover and monitor the costs of human resource (HR) programs; develop programs emphasizing accountability; design data collection instruments for evaluation; measure the contribution of human resources; calculate the return on investment; elevate management's commitment to HR programs. The book's nine-step, results-based Human resource model helps you analyze, create, and execute successful HR programs. In addition you'll find a Human Resources Effective Index you can use to measure the overall effectiveness of HR performance. A benchmarking chapter assists you in comparing your success against other organizations.