Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements.

- 10-step roadmap for implementing KM successfully
- Checklists help you focus on critical issues every step of the way
- Interactive toolkit format guides your strategic design decisions
- Identify your key intangibles-and audit the knowledge you already have
- Staff your project team and manage it effectively
- Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps
- Mobilize your organization’s subtle, "tacit" knowledge
- Calculate and maximize ROI in KM systems
- Stay informed with the author’s dedicated Web site, which provides ongoing support and updates from the KM community! (text from the publisher)