This book/CD-ROM package supplies detailed guidelines, worksheets, forms, and checklists for constructing a complete competency modeling, assessment, and reporting process. Shows how to establish job standards, develop a measurement instrument, report competency results, and use competency assessments to coach employees toward better performance. Includes chapter learning points. The CD-ROM contains reference files that can be copied and adapted for modeling and reporting, plus a program created by the authors. Cooper is a nationally recognized expert on competency modeling, assessment, and reporting. Plastic comb binding. Annotation c. Book News, Inc., Portland, OR