mixed material bibliography San Francisco Jossey-Bass/Pfeiffer 2001

xxvii, 440 p. : index ; 24 cm. TABLE OF CONTENTS - A Consultant by Any Other Name... - Techniques Are Not Enough - Flawless Consulting - Contracting Overview - The Contracting Meeting - The Agonies of Contracting - The Internal Consultant - Understanding Resistance - Dealing with Resistance - From Diagnosis to Discovery - Getting the Data - Whole System Discovery - Preparing for Feedback - Managing the Feedback Meeting - Implementation - Strategies of Engagement - Some Tools for Engagement - Ethics and the Shadow Side of Consulting - The Heart of the Matter Appendix Suggestions for Further Reading ABG 0787948047 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen ABG Blo 16777 2002-06-25 00:00:00 2006-02-02 00:00:00 machine generated