TABLE OF CONTENTS

- A Consultant by Any Other Name...
- Techniques Are Not Enough
- Flawless Consulting
- Contracting Overview
- The Contracting Meeting
- The Agonies of Contracting
- The Internal Consultant
- Understanding Resistance
- Dealing with Resistance
- From Diagnosis to Discovery
- Getting the Data
- Whole System Discovery
- Preparing for Feedback
- Managing the Feedback Meeting
- Implementation
- Strategies of Engagement
- Some Tools for Engagement
- Ethics and the Shadow Side of Consulting
- The Heart of the Matter
Appendix
Suggestions for Further Reading