This book represents a compilation of ideas and strategies concerning organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring. Using a case study approach, contributors discuss the models, tools, trainings, processes, and other critical elements that have supported initiatives at specific companies, including Kraft, Service Master, Xerox, Boeing, Allstate, Sonoco, and Dow Corning. A companion CD-ROM includes forms, models, reference guides, and training exercises. Annotation © Book News, Inc., Portland, OR