Day One: 21 May 2002
1. The Strategy-focused organization
2. Strategy maps&balanced scorecards
3. Buiding an organization to execute strategy (includes case statdy in retail bank: customer value proposition & customer perspective)
4. Implementing a balanced scorecard programme

Day Two: 22 May 2002
5. Aligning organizational strategy, corporate governance & risk management in the BSC context & evaluating this future-focused strategy
6. Getting it right! refining &improving the scorecard @BASF
7. Mobilising strategic change in healthcare using the balanced scorecard -- quantifying scorecard impact at SMDC
8. Experiences with the BSC & its linkage with the value based management concept ABB
9. Creating a common vision using the balanced scorecard
10. HR strategy maps and scorecard at nationwide
11. Integrating six sigma with balanced scorecard for driving strategic alignment & focus(Human resources management