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XEROX is a global company engaged in a total corporate transformation. This article provides a case history of that transformation. It shows : the dramatic results achieved, the actions taken to achieve those results, how the change in management approach was managed, how employees were mobilized to bring about changes, the tools involved, including quality, benchmarking and process improvement, and restructuring for continuous change. Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 24334 2005-12-01 00:00:00 2005-12-01 00:00:00 machine generated