- Ensure success using basic office procedures,
- Enhance professional development, and
- Build greater confidence
Learn the skills that make every office worker a communication link—in person, over the telephone, via computer, and in writing:
- How to End Your Day Section: Prepare for practical functions of the workday.
- Online Information Services, Service Providers and Browsers: Make your job easier.
- Electronic Conferencing: Choose the right communication tool.

Enhance Your Skills
- Action Planning
- Surfing the Net
- Basic Skills Workshops
- Projects, Activities, and Applications
(text from the publisher)