APA Style
Toward understanding and controlling customer dissatisfaction with waiting. (1989).
Massachusetts:
Marketing Science Institute.
Chicago Style
Toward understanding and controlling customer dissatisfaction with waiting.
.
Massachusetts:
Marketing Science Institute,
1989.
Printed Material.
MLA Style
Toward understanding and controlling customer dissatisfaction with waiting.
.
Massachusetts:
Marketing Science Institute,
1989.
Printed Material.
Turabian Style
Toward understanding and controlling customer dissatisfaction with waiting.
Massachusetts:
Marketing Science Institute,
1989.
Printed Material.