APA Style
Toward understanding and controlling customer diss. (1989).
Massachusetts:
Marketing Science Institute.
Chicago Style
Toward understanding and controlling customer diss.
.
Massachusetts:
Marketing Science Institute,
1989.
.
MLA Style
Toward understanding and controlling customer diss.
.
Massachusetts:
Marketing Science Institute,
1989.
.
Turabian Style
Toward understanding and controlling customer diss.
Massachusetts:
Marketing Science Institute,
1989.
.