mixed material bibliography July 2002

p. 225-236 This paper is an initial investigation into the feasibility of customer loylty towards an enclosed mall. Recently, several mall development companies have established frequent shopper programmes to enhance loyalty to their particular mall properties. The purpose of the research is to determine if a loyal mall group exits; and if so, investigate their assessment of mall characteristics to provide a better understanding of those attributes influencing a loyal response. Results support the presence of loyal mall customers, and several mall attributes influenced such loyalty. Managerial implications and suggestions for future research are provided. Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 26674 2005-12-01 00:00:00 2005-12-01 00:00:00 machine generated