This paper presents an overview of the new issues and research oportunities related to four services operations design topics-the design of retail and e-tail services process, design of services processes involving waiting lines and workforce staffing, services design for manufacturing, and re-engineering services process. All four topics are motivated by new technologies (particulary web-based technologies) and require a multi disciplinary approach to research. For each topics, the paper presents an overview of the topic, the paper presents an overview of the topic, the relevant frameworks, and a discussion of the research opportunities.