APA Style

Davidson, William H.. (1989). Total customer service : the ultimate weapon . : New York : Harper & Row.

Chicago Style

Davidson, William H.. Total customer service : the ultimate weapon. : New York : Harper & Row, 1989. Printed Material.

MLA Style

Davidson, William H.. Total customer service : the ultimate weapon. : New York : Harper & Row, 1989. Printed Material.

Turabian Style

Davidson, William H.. Total customer service : the ultimate weapon. : New York : Harper & Row, 1989. Printed Material.