mixed material bibliography Upper Saddle River Prentice Hall College 2001

viii, 278 p. : index ; 28 cm. A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course. A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies. 72 CEQ 0130272620 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 72 CEQ Goe 27380 2003-07-14 00:00:00 2005-10-19 00:00:00 machine generated