The first book to introduce to the business world the proven skills and techniques that have worked for years in other professions to help people manage change, THE SOLUTIONS FOCUS defies conventional wisdom that suggests that searching for the cause is a sure path to uncovering a solution. Instead, in the spirit of such change management models as Appreciative Inquiry and NLP, Jackson and McKergow offer a revolutionary alternative that sidesteps the search for the problem and heads straight to the practical and innovative solutions to deal with difficult people, delegate to colleagues, unravel complex strategic issues, or build strong leadership teams. For anyone who wants to harness their creativity, to move flexibly and approach each new challenge with fresh ideas, and to find innovative workplace solutions to even the most intractable problem, this toolkit for change is packed with field-tested techniques, excercises, and case examples that can lead to immediate action and results.


TABLE OF CONTENTS

Acknowledgments
1 What Is the Solutions Focus?
2 Staying SIMPLE
3 Solutions not Problems
4 Inbetween - The Action Is in the Interaction
5 Make Use of What’s There
6 Possibilities - Past, Present and Future
7 Language - Simply Said
8 Every Case Is Different
9 The Complete Toolkit
10 Coaching Solutions
11 Team Solutions
12 Organizational Solutions
13 The Solutions Artist and Scientist
14 How We Reached Here

References
Bibliography
Index
About the Authors