This book is the fourth book of Stephen's SERIES on policies and procedures. Stephen has successfully combined the best practices from his books into this book; he also included the thoughts and ideas of well-known authors, and standards from various organizations and associations. His reference to "links to thousands of policy and procedure examples" is a first of any of the books we have published. He has actually given the readers two significant link references: (1) a website he keeps current of 1000's of useful links when reading policies and procedures and (2) sample tables of contents of the most popular policy and procedure company manuals (e.g., accounting, personnel, or purchasing).


BEST PRACTICES are provided to help you:

1. Discover policy and procedure ideas (brainstorming, benchmarking, Internet)
2. Form cross-functional teams to turn ideas into policies and procedures
3. Use facilitation techniques for procedural development
4. Use a standard method of writing (writing format)
5. Align vision/mission/strategic plan to policies and procedures (you’ll certainly gain the support of management)
6. Satisfy industry standards in such areas as project management, software maturity models, quality standards, IEEE, ITIL, business process re-engineering